Global Privacy Statement

Privacy Statement of www.sikkens-wood-coatings.com

This is the Privacy Statement of the website www.sikkens-wood-coatings.com ("Website"). This Website is operated and maintained by the AkzoNobel legal entity referred to in the "Website Owner" section of this Website. The relevant local AkzoNobel entity and Akzo Nobel N.V. are jointly referred to as “AkzoNobel” and “we”.

Akzo Nobel Hilden GmbH is the controller of the processing of all personal data collected through this Website. This Privacy Statement is applicable to the processing of personal data of users through this Website.

Protection of your privacy is an important concern for AkzoNobel. For the AkzoNobel.com Website we will therefore do everything possible to make sure that your privacy is protected and safeguarded. In this Privacy Statement we explain how we process your personal data on this Website.

This Privacy Statement may be changed over time. Users of the Website are advised to regularly review the Privacy Statement for possible changes. This Privacy Statement was last changed on February 28th, 2018.

1. For what purpose do we process your personal data?

We use your personal data for a number of different purposes. You will find an overview of the types of personal data we process, the purposes for which we process and the legal bases of our use of your personal data below.

1.1. When you visit our Website, to communicate with you

What does this purpose entail?
We collect your information when you contact us via one of our online contact forms.

Which personal information do we process for this purpose?
For this purpose we collect your name, title, (business) contact details (including your email address, telephone number, name of your company) and any other information that you provide to us in the open field entry of the contact form.

What is the legal basis for processing?
We process this information on the basis of your consent, which can be withdrawn by you at any time.

1.2. For surveys or other (marketing) communication

What does this purpose entail?
We process your personal data when we send you surveys to request your feedback on our products and services. Or when we send you marketing communication, to keep you updated on events, special offers, products and services of AkzoNobel. You may choose to receive personalized commercial messages, including a personalized newsletter from AkzoNobel, tailored towards your personal preferences. For this we will create profiles and analyze your interactions with us. This way we learn about your interests and can ensure that we provide you with the information and promotions that are of most interest to you. We may also ask you for your opinion about our products and services. If you don’t want to receive any more messages or if you want to opt-out of receiving or seeing a particular form of communication with us (for example SMS, social media, e-mail or regular mail), just follow the steps in that particular communication (usually this will be to click the ‘unsubscribe’ button).

Which personal information do we process for this purpose?
For this purpose we process your name, your address, date of birth if you have provided us with that information, your email address and topics you have actively and voluntarily shared with us to be interested in, but also those inferred through your registered interactions with AkzoNobel websites and apps (for which we may use cookies), your shopping history, both online (if you link your purchases to your profile) and offline (when making an offline purchase) and the links you click in our emails.

What is the legal basis for processing?
We process this information on the basis of your consent, which can be withdrawn by you at any time.

1.3. For the development and improvement of products and services

What does this purpose entail?
We process aggregated personal information for various AkzoNobel business-related purposes, such as data analysis, audits, developing new products and services, enhancing, improving or modifying our websites, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities. To understand what is relevant to you, we can analyze your personal data. To facilitate your use of our online services or applications, we may analyze data that we collect when using our digital media and combine it with information collected via cookies.

Which personal information do we process for this purpose?
For this purpose we may use aggregated data, which cannot be traced back to your personal data anymore. Sometimes we process personal data such as your name, your email address, your IP address, gender, place of residence, digits of your zip code and any other information mentioned in this Statement or otherwise provided to us by you, if such is required for one of the purposes mentioned in the previous paragraph.

What is the legal basis for processing?
We process aggregated personal data for legitimate business purposes, i.e. to enable us to enhance, modify or otherwise improve our products and services for the benefit of our customers. Where we process personal data, we process on the legal basis of consent, which can be withdrawn at any time.

1.4. For the technical and functional management of the Website.

What does the purpose entail?
We process information for the purposes of delivering the functionalities of the Website and to allow you to find information in a quick and simple manner. This data is also used for resolving technical difficulties or for improving accessibility of certain parts of the Website. For this purpose we also use cookies

Which personal information do we process for this purpose?
For this purpose we may process your IP-address, the internet browser you use, the visited webpages, previous/next visited websites and the duration of your visit.

What is the legal basis for processing?
We process this information for our legitimate business purposes, i.e. to better understand how our customers interact with our websites.

1.5. When you create an account with us, to administer the account

What does the purpose entail?
Upon your request, we can create a personal account for you to make the purchasing process easier for you. Upon creating your account we will send you your personal login information. Your personal data enable us to administer your account and enable us to ensure the confidentiality and maintain the security of your purchases.

Which personal information do we process for this purpose?
For this purpose we may process your name, a valid email address and any other information requested. We also process your display name, your role and your login data. We are, for instance, able to change your password for you. We are, however, not able to view your password.

What is the legal basis for processing?
We process this information on the basis of your consent, which can be withdrawn at any time.

1.6. When you purchase products through our web shop, to process your order and for customer service and relationship management

What does this purpose entail?
When you use our web shop services, we use personal data to service your purchase and deliver your order, report the status of your order and when a transaction has failed, we use personal data to contact you about the transaction.

Which personal information do we process for this purpose?
For this purpose we need at least your name and geographical address, contact details such as telephone number or e-mail address, credit card or other payment information, your acceptance of our applicable terms and conditions, and whether or not you want to receive our newsletter. We also process information about what you have purchased from us. When you contact us through our contact form on the Website, by e-mail or otherwise, we will use your contact information, your correspondence with us about your question and all other personal data provided by you in order to answer your question.

What is the legal basis for processing?
We process your personal data in order to carry out the purchase agreement and to deliver your order to you.

1.7. If you participate in prize contests, events, competitions, promotions and/or games of chance, to administer your participation

What does this purpose entail?
With your consent we can send you emails with promotions and invitations to participate in a prize contests, events, competitions or games of chance. If you choose to participate in one of these activities, we need your personal data to be able to announce and organize these. Also, if you participate in any of these activities, we need your personal data to announce when you are a winner, to distribute the prizes and to measure the response to prize contests, events, competitions, promotions and or games of chance.

Which personal information do we process for this purpose?
For this purpose, we process your name, address, email address and your entries in the activity.

What is the legal basis for processing?
We process this information on the basis of your consent, which can be withdrawn at any time.

1.8. Compliance with laws and legal obligations and protection of AkzoNobel assets and interests.

What does this purpose entail?
We will process your personal data as appropriate or necessary (a) under applicable law, including laws outside your country of residence and including e.g. counterparty due diligence, money laundering, financing of terrorism and other crimes; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions and other applicable policies; (e) to protect our operations; (f) to protect our rights, privacy, safety or property, and/or that of yours or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

Which personal information do we process for this purpose?
For this purpose we process your name, your contact information, your correspondence with AkzoNobel, your use of any of our products and/or services and any other information mentioned in this Statement or otherwise provided to us by you, if such is required for one of the purposes mentioned in the previous paragraph.

What is the legal basis for processing?
We process this information on the basis of our legitimate business purposes.

2. With whom do we share your personal information?

We treat your data with care and confidentiality and do not share your data with third parties other than as explicitly addressed in this Privacy Statement.

Other entities within the AkzoNobel group

AkzoNobel being a global company, your personal data may be transferred also to other AkzoNobel entities, some of which may be in countries that do not provide adequate protection to personal data. We ensure that your personal data is treated with a high level of protection throughout the AkzoNobel group. To that end, AkzoNobel has implemented the AkzoNobel Binding Corporate Rules, which ensure that every AkzoNobel legal entity worldwide applies the same high level of protection to personal data.

Service providers and other external parties

We may also use third-party service providers to perform certain data processing activities on our behalf, such as information technology and related infrastructure provision, security (including identity and access management) services, and legal, financial/accounting and other similar services.

To the extent that these third parties have access to personal information in order to execute these activities, we have undertaken technical, organizational and contractual measures (data processing agreements) to ensure that your personal information is exclusively processed for the purposes mentioned above.

Only if we are required to do so by law, your personal information may be provided to supervisory agencies, fiscal authorities and investigative agencies.

We will only further share your information only with other companies or individuals when we have your valid consent to do so.

3. Where do we store your personal data?

Due to the global nature of our organization and services, your personal data may be stored and/or processed in a country other than the one you reside in. AkzoNobel will ensure that where your data are transferred to another country, it will continue to receive adequate protection, such as through AkzoNobel’s own Binding Corporate Rules or through contractual arrangements put in place with third parties.

4. How do we secure the data?

Your personal data are treated strictly confidential and we have taken the appropriate technical and organizational security measures against loss or unlawful processing of this data. To this purpose we use several security techniques including secure servers, firewalls and encryption, as well as physical safeguard of the locations where data are stored.

5. How long do we retain personal information?

We will retain your personal information for the period necessary to fulfill the purposes outlined in this Statement, unless a longer retention period is required or permitted by applicable law.

6. Rights regarding personal data

You have the right to access, rectify and erase your personal data or to restrict or object to the use of your personal data. Also, you have the right to obtain an export of the personal data provided to us. In addition to that you may at any time withdraw the consent that you gave to using your personal data. Please be aware that any withdrawal of your consent will not affect the lawfulness of the processing based on your consent before the withdrawal. You also have the right to lodge a complaint with a supervisory authority.

7. Links to other websites and social media

On the Website you will find a number of links to other websites. Although these websites are selected with care, we are not responsible for personal data processed through these websites. Our Terms and Conditions and this Privacy Statement are therefore not applicable to the use of such websites.

We also offer the opportunity to create an account with us through your social network account (such as Facebook). This will save you time in creating the account, as your sign-on credentials will be imported from your social network account. Please note that when you use this "social sign-on" option, we may receive certain information via the social network, such as your name, age, location, preferences, occupation, and other information from your public profile, and possibly also access to your pictures or lists of your friends on the social network. This information is not requested by us, but is provided by the social network through the use of the social sign-on option. When you use the social sign-on option, we will only import the information that is necessary for the creation of your account with us and will, upon receipt of any other information, discard that information received through the social network. After having created your account, you will have the opportunity to supplement it with any information you want to share with us.

If you opt to share content from this Website via social media websites, such as LinkedIn, Facebook and/or Twitter, then your personal data (such as your name and the fact that you have an interest in us) will also be visible to the visitors to your personal web pages on these social media websites. The use of such websites is covered exclusively by the terms and conditions (including the privacy policy) of these social media websites. We are not responsible for the data processing or privacy policies on such social media websites.

Please read the privacy policies of those social media websites for detailed information about the collection and transfer of personal data, what rights you have and how you can achieve satisfactory privacy settings.

8. May persons below the age of 16 provide personal data?

Persons below the age of 16 may only provide personal data to us if they have written permission of one of their parents or their legal guardian who has read this Privacy Statement.

9. Who to address with questions about your personal data?

You can reach out to us with questions about your personal data at any time by sending a request to:

Dipl.-Ing. Arnd Fackeldey
Kreuzauer Straße 46
D-52355 Düren
E-Mail: Arnd.Fackeldey(at)AkzoNobel.com

In order to process your request we will require (and therefore process) your name, contact details and correspondence.