Data protection declaration

Welcome to AkzoNobel!

We are pleased that you are visiting our websites and thank you for your interest in our company, our products and our websites. This data protection declaration is valid for AkzoNobel GmbH and all other AkzoNobel subsidiaries (henceforth collectively called 'AkzoNobel' or 'we') which you can reach via this Internet portal. The body responsible for the processing of personal data – in terms of the data protection law – is the AkzoNobel subsidiary named in the company information of the respective websites.

The protection of your privacy when using our websites is important to us. This is why we take note of the following information:

• Anonymous data retrieval

You can visit the AkzoNobel websites without telling us who you are. However, we do use Google Analytics, please take a look at this topic in our data protection FAQ (list of frequently asked questions with answers). If you download files, AkzoNobel also knows the name of the respective file. This information is used for statistical purposes. As a single user you therefore remain anonymous.

Should you wish to begin a personal communication with AkzoNobel, then personal data is retrieved in which you voluntarily give it to us. This takes place, for example, as part of an application for a job vacancy, an online questionnaire or a registration for a conference. As part of these personalised services, your registration data is processed for the use made known to you. In order to avoid misunderstandings, after you have registered, AkzoNobel sends you an e-mail which you in turn confirm by consenting (double opt-in).

• Export and processing of data to states outside of the European Economic Area

As no personal data is retrieved in pure customer information, there is no export of data to states outside of the EEA.

When using offers (personalised services) which require individual communication between AkzoNobel and you, this personal data can, for the fulfilment of the agreed purpose (e.g. application, product queries, conference booking), be forwarded to companies within the AkzoNobel company and therefore potentially outside of the European Economic Area. A binding privacy code of conduct is valid for the forwarding of personal data within the AkzoNobel company. This ensures that your privacy and your personal data is secured in a regulated and appropriate way within AkzoNobel.

• External links

You can find links on our sites for your optimum information which take you to third party sites. If such links are not obviously recognisable, then we indicate to you that it is an external link. AkzoNobel has no influence whatsoever on the content and the design of the sites of other providers.

The guarantees of this data protection declaration therefore are naturally not valid there.

• Further information and contacts

If you have further questions regarding the topic of 'data protection at AkzoNobel', you will receive corresponding answers to them in our FAQ (list of frequently asked questions with answers). Furthermore, you can send enquiries concerning your data and even suggestions by e-mail or letter to the following address at any time:

AkzoNobel GmbH data protection representative (*.pdf, 23 KB)

Data protection FAQ

• What is personal data?

Personal data is information which can be assigned to you. This includes, for example, your name, your address, your telephone number and your e-mail address.

• How does AkzoNobel define advertising, market research?

We define advertising, market research as information for the product programme (e.g. brochures), information about services (e.g. product advice), information about the customer retention programme (e.g. conferences, exhibitions) and customer enquiries (e.g. online questionnaire on customer satisfaction).

• What is Google Analytics? How can I refuse the use of Google Analytics?

This website uses Google Analytics, a web analysis service by Google Inc. ('Google'). Google Analytics uses so-called 'cookies', text files that are saved on your computer and which allow an analysis of the use of the website by you. The information created by the cookie about your use of this website is generally transmitted to and stored on a server belonging to Google in the USA. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to generate reports on the website activities and to render further services associated with the website use and Internet use for the website operator.

You can prevent the storage of cookies by a corresponding setting in your browser software; we do, however, indicate that you will not be able to fully use all functions of this website completely. Furthermore, you can prevent the recording of data created by the cookie and related to your use of the website as well as the processing of this data by Google by downloading and installing the plugin available at the following link:

In light of the discussion of the use of analysis tools with complete IP addresses, we inform you that this website uses Google Analytics with the "_anonymizeIp()" expansion and therefore IP addresses are only processed in their abbreviated form, in order to prevent a direct reference to an individual.

• What are cookies?

A cookie is a small record set which is stored on your hard drive. This record set is created by the web server, with which you have created a connection using your web browser (e.g. Internet Explorer, Netscape Navigator) and is then sent to you. Most browsers have a standard setting in which they automatically accept cookies. However, you do have the possibility to set your browser to reject cookies or their previous display. Furthermore, you can delete cookies from your system (e.g. in Windows Explorer) at any time. For this, please use the corresponding function in your operating system or read the help page of your web browser.

• Does AkzoNobel use cookies?

Yes, we use cookies on several of our websites. In general, we use cookies for statistical analysis of the interest in our websites.

• Do I have right of access?

Regardless of whether we retrieved your personal data online or in written form (e.g. application, product query, brochure request), you naturally have the right to know whether, and if so, which personal data of yours we are storing. For this, please contact the AkzoNobel data protection representative. This enquiry takes place free of charge.

• Do I have the right for data to be changed or deleted?

AkzoNobel only keeps your data for as long as we need it to fulfil its known purpose. In addition, you always have the right to partially or completely withdraw your permission for data use with effect for the future. In this case, we will delete your corresponding data. In exceptional circumstances, however, deleting of data can conflict with laws, particularly when concerning burden of proof purposes. In this case your data is blocked and only used for the fulfilling of legal obligations.

• How does AkzoNobel handle "special types of personal data"?

Special types of personal data are defined by §3 paragraph 9 of the German Data Protection Act (BDSG). This is defined as information, for example, about health, political beliefs, union membership, etc. This data is subject to special protection. You can visit the AkzoNobel websites and use the entire information range of these websites without giving us these types of special personal data. Should you make special types of personal information available to us without prompting, then this counts as express permission for AkzoNobel according to § 4a paragraph 3 of BDSG. In this case, AkzoNobel assures you that special types of personal data are handled with the care necessary.

• Does this data protection declaration also count for other providers' websites?

This declaration of data protection is not valid for websites outside of AkzoNobel which can be found via links on the AkzoNobel websites. Please, therefore, take note of the respective regulations of other providers concerning data protection.

• Where can I request an insight into the 'index of procedures for everyone'?

According to the BDSG, the data protection representative of a company is required to give 'everyone' access to information on the procedures of the automated processing of personal data upon request. We permanently offer you this information via the following link:

Index of procedures for everyone (external link)

• Change to this data protection declaration

The rapid development of the Internet makes it necessary for us to make adjustments to our data protection declaration from time to time. In this case, please take note of the currently updated version of our data protection declaration.

• Contact for questions or information requests

For questions, comments, complaints and information requests regarding our data protection declaration and the processing of your personal data, you can contact our representative for data protection, who is at your disposal at the address named above.